Live Audio Streaming FAQ

System requirements to stream

• For flash stream, please install Adobe flash player on http://www.adobe.com/products/flashplayer
• Supported Operating System: Microsoft Windows & MAC.
• Supported Browsers: Firefox, Internet Explorer, Opera, Google Chrome and Safari.(Please install the latest versions).
• Please remember to check your volume setting before trying to access the stream! Enough dedicated Internet bandwidth is required to receive the stream -32kbps is required for the stream.
  
  

Most common problems

Buffering.

• As the Internet is not that reliable, the media player caches/buffers a few seconds of the stream before playing it to avoid interruptions of the live stream when bandwidth fluctuations occur on the used Internet connection. This way there are a few seconds worth of the stream to play if there's a network problem. Should you lose the streaming connection, the media player will buffer for a few seconds before re-connecting.
• If you are using a slow connection such as a dial-up modem to connect to the Internet, audio buffering or audio dropout may sometimes occur. Please try not to browse the Internet or download large files while you are streaming (as this reduces the available bandwidth of your connection). If you have a high-speed broadband Internet connection and your media player still buffers a lot, please contact us for further advice on andrewpike@jacarandafm.com .

The streams cuts out and interrupts?

• There are delays introduced by congestion on the Internet and sometimes by contention for use of your Internet connection. Unfortunately, there is not much that we can do to rectify this problem. If you are on a slow or shared office connection this may occur frequently due to high contention. Try accessing the stream during less busy periods, or use another Internet connection.

No audio

• If the stream plays but there is no audio, check the media player and soundcard's volume (check that it is not muted). If you have excluded that the problem is at your end, it may well be that there is a problem with the audio source of the stream - in such case contact us on andrewpike@jacarandafm.com

Nothing happens when I click the ‘listen live' link?

• Most likely it's because you have a pop-up blocker installed. Please allow pop ups / temporary allow pop ups in your browser. It might also be that there is a firewall blocking the live stream - some companies set up proxies/firewalls that prevent access to external streaming sources. If this is the case, please contact the IT department of your company for assistance.

Contacting Jacaranda FM Support

1. Elaborate what seems to be the problem when accessing the stream.
2. Take a screen shot of your error.
   • Locate the 'Alt' and the 'Print Screen' Keys on your keyboard.
   • Press and hold the Alt key and then press the 'Print Screen' key.
   • Open a Microsoft word document or any other graphical software.
   • Paste the screen shot into this window by right-clicking on your mouse and selecting the 'paste' option.
   • Save your document and email it to andrewpike@jacarandafm.com

I can't log in, why?

Firstly, you'll have to check if you have the correct username and password. If you're not

sure, please send us a mail (click here)and we will get back to you as soon as possible.  We have a very dedicated web department, who will make sure you're able to log in, so if you have an idea that something else is wrong, do not hesitate to mail us!

 How do I reset my password?

Please click on the lost passoword link to reset your passoword or mail us and we will send you a brand spankingly new password

Can I listen to Jacaranda94.2 over the internet and what is audio streaming?

Well, audio streaming makes it easy for you to enjoy Jacaranda 94.2, Life's greatest hits, listenable through the web.  Just  go to our Listen Live page, and you will be connected to Jacaranda 94.2.  Remember to turn those speakers up, we play great music!

How do I enter competitions on the website?

There are two really easy ways.  You can either go to the win tab at the top of our homepage, or go to competitions page on our site, click on the competition of choice, and enter through the entry form on the site. Also listen out on air, for other ways specified by the presenters.

Another way is by clicking directly on the competitions link on the homepage.

Please make sure you are logged in - this will enable you to view the competition entry form, and enter any competition.

How do I contact my favourite presenter?

We're very lucky to have some rather chatty presenters on Jacaranda 94.2.  Their email addresses can be found under the Meet The Team page on our website - otehrwise, click here.  Just click on any of the presenters, which will then display their email address at the top of their write-up.

How do I get to your studios, at Samrand and Montecasino?

Click here to view a map and address details.

How do I know I'm not being scammed on the Classifieds?

If you suspect any of the ads on our classifieds section might be a scam, please mail support@vottle.com

How do I receive Jacaranda 94.2 tweets on twitter?

To follow any of our presenters, please go to the Meet the Team section on the Jacaranda 94.2 website and get all their details there.  Also listen out on air for exclusive Twitter threads.

How do I join the Jacaranda 94.2 Facebook Fan Pages?

Jacaranda94.2

Jacaranda94.2 News

Look out for presenter fanpages as well!

Martin Bester Drive

Workzone

Just Plain Breakfast

How do I contact you guys?

Click here to see our contact details

I receive your newsletters, but it is not displaying any images, or it is landing up in my junkmail folder – what do I do?

Please download the document below, which will explain how to prevent the above from happening for each mailbox type.