Vodacom paying back the money with free data
Cellphone giant Vodacom is rewarding its customers with free data.
It follows the incorrect billing issue which saw customers' data vanish without a trace.
Vodacom is now giving affected customers 500MB which is valid for just three days.
Apologies for the incorrect billing issue. We're allocating FREE 500MB valid for 3 days to affected customers. Dial *111# for your balance. pic.twitter.com/MYDUftTZfa
— Vodacom (@Vodacom) August 23, 2017
However, some Vodacom customers are not happy.
500MB. Dankie! Siyabonga! I have lost over 6GB. What of that?
— Mlimandlela Ndamase (@PrinceNdamase) August 23, 2017
Like / RT If you agree. pic.twitter.com/NWl8amHWxN
— Ange (Becky) 💁🏼 (@angesainttruth) August 23, 2017
Stop insulting us please
— Barengbatho ™ (@MajaG_3) August 23, 2017
Why only 3 days? My data usually lasts longer than that and it's gone.
— charn (@charnlee) August 23, 2017
Aibo Iost 2GB and u giving me 500MB for 3 days. Are u serious guys.
— Wanda McLight McHunu (@WandaNHMchunu) August 23, 2017
Vodacom spokesperson Byron Kennedy told Jacaranda FM News, the fault was caused by a system error.
Thousands of Vodacom customers took to social networks on Monday night to voice their frustration with the cellphone network.
Many said their data had disappeared without any explanation.