Capitec Bank working to rectify unauthorised deductions
A technical glitch has seen many Capitec Bank clients hit by unauthorised deductions from their accounts on Friday morning.
Some took to social media to express frustration at losing their hard-earned cash through no fault of their own.
I need @CapitecBankSA to explain to me how a purchase can be made to @CheckersSA at 2am?????????????? And the money really is out of my account???????? This happened twice????????? So???? @CapitecBankSA imma need you to talk. pic.twitter.com/Z8FEa7mJpL
— Faith Victorious🇿🇦 (@FaithMakhubele_) September 11, 2020
😭😭my last money for transport i can't believe i mic my exam today because of Capitec i spend R70 everyday for transport......😭😭 today was my last paper😭😭😭 I'm going to mic 2021 graduation bcoz of Capitec 😭😭😭 #Capitec pic.twitter.com/oVoEmJ572a
— Rotondwa mudau (@Rotondw30110390) September 11, 2020
Capitec Bank spokesperson Charl Nel says they are aware of the problem.
"We are aware that there is a technical issue between us and another bank that has caused Capitec clients who transacted on this bank's card machines to be double deducted.
“Our IT team is working to rectify the issue and the transactions will be reversed speedily within the next 24 hours," says Nel.
He says the bank will communicate directly with affected clients.
