Joburg Water takes over billing function from city
Johannesburg Water has officially taken over the billing function from the City of Johannesburg, a move which it says is aimed at improving efficiency.
The transfer includes the full scope of billing operations related to water and sanitation services.
The move came into effect on 1 July.
According to the entity, the shift marks a new era in service delivery and customer care for residents and businesses across the city, many of whom have been struggling with erratic and inflated billing for years.
Johannesburg Water said the customer will continue to receive one consolidated statement reflecting all services, including rates, electricity, refuse, water, and sanitation.
However, the city remains responsible for invoicing the services. Currently, billing queries are still being logged through the normal City Call Centre and Regional Offices.
The entity said customers can expect enhanced accuracy in monthly water bills and faster resolution of billing queries.
“This strategic transition marks a turning point in our continuous commitment to improve service delivery, enhance operational efficiency, and improve accuracy in billing, therefore ensuring greater accountability in our customer billing processes,” said Johannesburg Water’s Managing Director, Ntshavheni Mukwevho.
“By managing billing internally, Johannesburg Water will be better positioned to respond directly to customer queries, address discrepancies swiftly, and introduce innovations tailored to our customers’ needs,” he added.
