This is what online shoppers complain about the most...

This is what online shoppers complain about the most...

What is the worst part of online shopping?


More people have started shopping online due to the COVID-19 pandemic.

READ: Cape Town restaurant worker: I've served the Beckhams and Jacksons

As a result, according to a new report by Consumer Goods and Services Ombudsman (CGSO), complaints are on the rise.

Most complains are about delivery not being on time. Click here to find out more. 

READ: Scary! British Airways plane unable to land due to strong winds

It was reported that companies should address these issues and give customers what they want. 

Companies should focus on:

  • A well-functioning and easy online platform
  • Being clear about disclosures on price, cancellation penalties, delivery fees, returns, and refunds

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