This is what online shoppers complain about the most...
Updated | By Breakfast with Martin Bester
What is the worst part of online shopping?

More people have started shopping online due to the COVID-19 pandemic.
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As a result, according to a new report by Consumer Goods and Services Ombudsman (CGSO), complaints are on the rise.
Most complains are about delivery not being on time. Click here to find out more.
READ: Scary! British Airways plane unable to land due to strong winds
It was reported that companies should address these issues and give customers what they want.
Companies should focus on:
- A well-functioning and easy online platform
- Being clear about disclosures on price, cancellation penalties, delivery fees, returns, and refunds
Tune in to the 'Breakfast with Martin Bester', weekdays from 06:00 - 09:00. Stream the show live here or download our mobile app here.
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