Eskom warns prepaid customers to update meters before deadline
Eskom has called on prepaid electricity customers to update their meters to the new vending codes.
The re-coding process affects approximately 6.9 million prepaid meters in Eskom-supplied areas.
The deadline for the Token Identifier (TID) update is 24 November.
Eskom warned on Monday that meters would only accept electricity tokens after this deadline if they are updated to Key Revision Number (KRN) 2 as required by the Standard Transfer Specification Association.
Eskom spokesperson Daphne Mokwena said failure to recode by the deadline would prevent customers from loading electricity tokens, rendering their meters inoperable.
"Eskom has already prepared 97% of the meters by pre-coding them, making it simple for customers to complete the process themselves.
"This do-it-yourself process requires customers to purchase credit tokens from authorised vendors, after which they will receive two sets of 20-digit codes to enter into their meters for the update.
"Eskom is intensifying its awareness campaign to ensure all customers are informed and encourages those who have not yet re-coded their meters to act quickly to avoid service disruptions.”
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