Major Telkom internet outage detected
Telecommunications provider Telkom detected a major fibre break in Centurion on Thursday.
The company says the break had caused significant communication disruptions.
In an exclusive statement sent to Jacaranda FM News, Telkom spokesperson Gugulethu Maqetuka says: "Telkom this morning detected a major optic fibre break in Centurion, 3.19km from Lyttelton. The break is impacting Telkom Internet and Telkom mobile data customers causing slow internet browsing. Our engineers are currently on site to locate the break and commence with restoration."
Customers have taken to social media to voice their frustration.
Many have complained of being offline since early on Thursday morning, while others say they've been experiencing extremely slow connectivity since Wednesday.
Meanwhile, @TelkomZA network on some: pic.twitter.com/ueohcXLA4t
— Temba Mazingi (@tembamazingi) September 21, 2017
@TelkomZA what kind of sick game are you guys playing... have not had internet connection for the whole morning and yesterday it was slow.
— Ig: luo_gqi (@Lu_silent_O) September 21, 2017
I would personally appreciate if @TelkomZA would notify us before any delays occurs. What's worse than waking up to no wifi connection! ????
— cleopatra (@CleoleTa) September 21, 2017
This is unacceptable! #telkom
— cleopatra (@CleoleTa) September 21, 2017
@TelkomZA since this morning #NoNetwork ??
— ???? Shehzy ???? (@shehzadamariam) September 21, 2017
Same script different cast...still waiting and now nothing connects even after wev purchased data on our sets...mxm
— www.ktm1.co.za (@katlego_rooi) September 21, 2017
The problem has since been resolved.
Mobile and fixed services have been restored. Once again we apologise for the inconvenience caused.
— Telkom (@TelkomZA) September 21, 2017