OR Tambo International to give domestic passengers the silent treatment
The OR Tambo International Airport will be silencing their public address system for domestic flights.
From Wednesday, no passenger boarding calls will be made except for irregular operations, the airport has announced.
Passengers have been advised to check their boarding pass and the flight display boards for boarding times.
Gate changes, flight time changes, security matters, system failures and customer service anomalies such as lost minors will be announced on the loud speakers.
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OR Tambo International Airport spokesperson Leigh Gunkel-Keuler says: "We have noted that a consistent issue for passengers in independent customer surveys is noise levels in airports. A particular concern for customers is the number and frequency of calls to board and calls for individual passengers who have checked in and then apparently gone missing."
She says that many international airports have adopted a "silent airport" policy in an effort to improve airport ambience.
"We remain focused on providing the best passenger experience and this move is part of trying to meet customer expectations," she says.
"We trust that passengers will exercise vigilance and appreciate their individual responsibilities in going to the boarding gate and boarding the aircraft in good time," says Gunkel-Keuler.