This is what online shoppers complain about the most...
What is the worst part of online shopping?
More people have started shopping online due to the COVID-19 pandemic.
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As a result, according to a new report by Consumer Goods and Services Ombudsman (CGSO), complaints are on the rise.
Most complains are about delivery not being on time. Click here to find out more.
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It was reported that companies should address these issues and give customers what they want.
Companies should focus on:
- A well-functioning and easy online platform
- Being clear about disclosures on price, cancellation penalties, delivery fees, returns, and refunds
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