FNB working to resolve connectivity issue
First National Bank (FNB) says it is experiencing a connectivity issue that is affecting some of its banking services.
According to FNB, the intermittent connectivity issue is due to a network upgrade.
Customers have been unable to use the bank's app, withdraw money at ATMs or do card transactions.
FNB spokesperson Mo Hassem said they are looking at the network problem.
"We've planned around the whole thing to try and mitigate all the risks and to ensure that we don't impact customers. Unfortunately we have a device that is a bit of a problem. We are busy looking into that. We have all our technicians on site. We have all the best people that we can get on site and they are helping us to try and stabilise the network," Hassem said.
Hassem said they are trying to resolve the issue as soon as possible.
FNB customers took to social media to voice their frustration...
@FNB WHY DO YOU DECLINE BOTH MY CREDIT AND CHEQUE CARDS WHEN I NEED TO PAY FOR MY GOODS ??? #ANGRY #THIRDWORLD #HOWWEIGNOREYOU #FNBSUCKS
— Andy Behr (@AndyBehr01) July 24, 2016
@FNB what's going on today?? We can't swipe or withdraw money !! And I'm suppose to pay the petrol attendant
— Leon & Chevy (@CREAL_ZA) July 24, 2016
Can #FNB get ATM's working please
— Blessing Dlamini (@blessingdlamini) July 25, 2016
What is happening with #FNB ARMs this morning? Not a single one is working here in the West Rand!
— Joe NCHA™ (@JoeNcha) July 25, 2016