Absa customers hit by widespread bank outage
Absa has confirmed that it experienced a "technical issue" on Tuesday.
Scores of customers took to social media to vent their frustration about the bank being offline.
Many complained of Absa ATMs which were out of operation as well as being unable to access the online banking app or swipe their banking cards.
Hi Absa I have tried the online banking app and it is still down? Card payments are not working either ?? please advise
— Aimeé Serrão (@aimeeserrao88) November 14, 2017
@Absa why are all your ATM's in Braam offline ?
— Slender ke mmao (@Kazmo_Blythe) November 14, 2017
Haaa this whole time I'm tryna access my acc kanti your services are down ?? Now my profile is locked. Thanks a lot guys ??
— MaHadebe (@lwazii_x) November 14, 2017
@Absa Are you credit card system online again? Could not swipe my credit card earlier.
— Bennie (@ZaDiesel44) November 14, 2017
Absa has since tweeted that the problem has been resolved.
Hi Sindi, our services have been restored and we would like to apologise for the inconvenience caused and appreciate your understanding.
— Absa (@Absa) November 14, 2017
However, some insist they are still experiencing challenges accessing the bank's services.
@Absa can you please advise why your online banking app is down? Card payments do not work either. You tweeted that systems have been restored but I know of a number of people still experiencing problems?
— Aimeé Serrão (@aimeeserrao88) November 14, 2017
@Absa .... You keep saying your system is restored...but I'm still getting unsuccessful notifications when I attempt to use it. 3rd time now.
— Bridget Day (@Day_B_Day) November 14, 2017
Not instilling confidence in your brand or your ability to deliver.