Cakegate: Hundreds of customers receive destroyed cakes
Another cautionary tale from the world of online shopping.
In the year 2024, you can do almost everything online.
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What started as a way to order food, you can now shop for clothing, outdoor supplies, buy cars, and everything else your heart desires on the internet.
While it might seem like the solution to a lot of problems, there is still a sense of distrust when not being able to see the thing you buy face-to-face before spending your money.
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Will the person selling you something be a scammer? Will the clothes you ordered fit and be good quality?
Unfortunately, a well-known department store chain in Japan did not have the best end to 2023 as they came under fire for a cake that they had sold.
The store called Takashimaya had sold a beautiful strawberry-decorated cake online that had arrived at their customers' doors in various stages of collapse.
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From the 3,000 frozen cakes sold, over 800 of them were flattened, squished and terribly deformed.
Takashimaya Cakegate 2023: hundreds of people are reporting that the Christmas cake they ordered looks nothing like the picture pic.twitter.com/smYS1vDZFQ
— Spoon & Tamago (@Johnny_suputama) December 25, 2023
“I decided to let my 3yo son decorate it however he pleases and somehow made it even worse” wwwhttps://t.co/xP2YNJ2sX1
— Alex Kraus (JOB HUNTING in Japan, see pin) (@alexfkraus) December 25, 2023
Takashimaya senior official Kazuhisa Yokoyama spoke about the incident in a nationally televised news conference:
We would like to apologise deeply for the deformation in our frozen Christmas cakes that betrayed the expectations of many of our customers. We, as the seller, are responsible for delivering our products to the hands of our customers, including from production to distribution. The entire responsibility rests on us.
Customers have since received refunds and the company investigated what could have led to the cakes arriving in these conditions.
At this time no cause has been found and temperature management was not the issue.
Looks like you can't always have your pretty cake and eat it too.
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